Abstract - The majority of data center outages are blamed on “human error” stemming from a lack of knowledge or procedural mistake. Inadequate training can lead to a situation where operators are unprepared to respond to an incident and mishandle it. This 18 page guide helps data center facility managers and IT operations leaders build a robust data center training program and includes guidelines on identifying training topics, key personnel, training methods, training materials, qualification methods, implementation of the program and how to track and record results.